Support+

LearnerTrack Enhanced Product Support Package Support Plus offers an enhanced, active level of MIS consultancy, tailored to individual needs, for customers who want a higher level of support.

Features

On-site advice and support to implement changes to processes, system tailoring, bespoke training requirements and inspections
Telephone and email support from consultant between scheduled site visits
ILR error trapping and LSC file uploads
Report writing consultancy
Support for localisation module
Support for priority 3 and 4 level calls (training and non-urgent issues)

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