Support+

LearnerTrack Enhanced Product Support Package Over and above our standard helpline and query management service, SUPPORT PLUS, LearnerTrack’s Enhanced Product Support Package offers more in-depth support for the development of your MIS function.

Features

Standard Support Features
+ Up to 6 on-site consultancy visits for advice and support
+ Strategic advice guidance and support in use of LearnerTrack
+ General advice and support to implement changes to processes, system tailoring, bespoke training requirements etc.
+ Telephone and email support from consultant between scheduled site visits
Reduced rates for additional services e.g on-site support for audit, inspection, bespoke report production and training
Support for priority 3 and 4 level calls (training and non-urgent issues)

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